Sales Force Automation

Whether you have a mobile field service staff of 5 or 500, BlackBerry® Business Solutions for Mobile Field Service can help make them more effective and efficient by providing access to up-to-date, accurate information, unlike synch-based solutions.

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BlackBerry Business Solutions for Mobile Field Service

BlackBerry Business Solutions provide a combination of applications, services and peripherals, including printers, signature capture, GPS (Global Positioning System), digital forms and barcode scanners. Keep your mobile field service competitive with:

1. Mobile field access to details on support cases and customer activities
2. Immediate escalation of support issues
3. Fast checks for spare parts availability and repair workarounds, and ability to place a parts order while still on site
4. Updates to service tickets, triggering the billing process and setting up another call from the field
5. Collaboration with others in the organization to solve business

issues

6. Improved customer service satisfaction levels.

Products & Services

BlackBerry® Business Solutions are made up of customizable software and services because the best solution for your business should be one based on your business.

BlackBerry Smartphones

BlackBerry Business Solutions provide a choice of powerful smartphones and devices with BlackBerry® Connect™ software to best suit your needs.

BlackBerry Software

BlackBerry software manages the link between the BlackBerry smartphone and your business.

BlackBerry® Enterprise Server Whether you’re a small business or a large enterprise, you use Microsoft® Exchange, IBM® Lotus® Domino® or Novell® GroupWise® to manage your email. BlackBerry Enterprise Server software allows organizations to extend the benefits of their email or messaging application and other enterprise tools to mobile professionals.
Hosted BlackBerry® services You’re looking for all the benefits of the software but need it to be easy and affordable. Hosted BlackBerry services allow you to add wireless capabilities through an outsourced version of BlackBerry Enterprise Server.

BlackBerry Professional Services

The BlackBerry® Professional Services group can be engaged to provide guidance on the initial design and architecture of mobile solutions, assist with update management or manage new infrastructure or application development projects.

Connect to your existing Field Service or Customer Relationship Management (CRM) software with the help of a trusted third party who specializes in this application area. Take a look at the partner solutions available.